Shipping Policy

Order Processing

• All orders are processed within 1–3 business days after payment is received.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

• Local deliveries: 1-3 business days with 3rd party service( courier Guy or fastways)

Shipping Costs

• Shipping fees are calculated at checkout based on the delivery location and order size.
• Free shipping may be offered on selected promotions or minimum order values.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email or SMS (where available).

Delivery Delays

• Delivery times are estimates and may be affected by weather conditions, courier delays, customs processing, or other unforeseen circumstances.

Incorrect Address

• Customers are responsible for providing accurate shipping information.
• Orders returned due to an incorrect address may incur additional shipping charges.

Lost or Damaged Parcels

• If your order is lost or arrives damaged, please contact us within 7 days of delivery so we can assist in resolving the issue.

Contact Us

• For any shipping-related questions, please contact our customer support team.

You can customize this with your store name, delivery areas, and specific courier details.